Mediation can be defined as a process whereby a neutral facilitator aids parties in reaching a mutually agreeable resolution of their dispute. It is a process whereby the parties rather than going back and forth by telephone, letters, or in front of a judge set aside one or more days to try to hammer out their differences and reach a compromise so that both sides are happy. For a mediation to be successful, both sides have to be willing to actively and earnestly participate in the process.
The mediation process usually starts with all of the parties coming together before the mediator to lay out their positions. This article may help you understand the mediation process & strategies employed during mediation.